Frequently asked questions

Is there really 100% coverage?

Yes, thanks to the satellite technology, which is independent from terrestrial cable networks, we provide the service across the whole country. There is no need for preliminary survey and there won’t be any unexpected surprises: we can bring internet to any place where electricity is available.

How long does it take to set the connection up in my facility?

In case of satellite service within 30 days after placing the order and the payment of the set-up fee, but our technicians can install the necessary equipment in as little time as one week. You only need a parabolic antenna and an indoor receiver, and after they are installed, you can start using the internet right away.

Does the distance of the satellites slow down data traffic?

No, thanks to the state-of-the-art technology, data traffic is very fast. The ping is 700 ms, which is suitable for the needs of commercial internet users.

What to do if I move my facility and I wish to use the service elsewhere?

Vannet’ satellite service is available across the whole country. Therefore there are no technical obstacles in the way if you change facilities and you would like to carry your subscription with you. . In this case contact our customer service in order to discuss the schedule and technical details of redeployment.

What are the advantages of backup service?

In case your existing internet connection is out of order due to a technical or other error, backup service can immediately take its place. This way your business will not experience any interruptions and you will not lose time and money because of involuntary downtime.

Why should I choose special packages for cameras?

You can access the images recorded by surveillance cameras on the internet at any times. For this to work you need to have continuous high upload bandwidth. At the same time there is no need for any downloading, since the data traffic of cameras is essentially one-way. Thus these special packages contain only minimal download bandwidth, so you don’t have to pay for an unused feature.

What should I do If I reached the monthly data traffic limit?

Vannet’s satellite packages are in all cases unlimited, therefore the guaranteed bandwidth will continue to be available. In case you wish to use the original down and uploading speed, you can purchase a double data option. For the details please contact our customer service.

What should I do if I have a valid subscription but the internet is not working?

If you experience any kind of service interruption or technical error, please notify us by calling 72/315-331 at any time of the day so that our colleagues may start troubleshooting.

Can I use the internet when it’s raining or cloudy?

Naturally. Due to the modern signalling technology the weather cannot influence the quality of the service in any way. The internet works perfectly during a storm or under a thick cloud cover as well.


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